Changing Problem Management to ITIL standardsPerforming activities such as Monitoring, Break-fix, troubleshoot issues happening on day-day basisProvisioning, Decommissioning on various Enterprise and Mid-Tier Storage InfrastructureControlling resolution of Incidents and Problems within agreed service levels, including classification, prioritization and initiation of actionAbility to work with different storage vendors in coordinating fixing issuesSkills Required :
- Process validation working knowledge for Backup technologies
- Skills - SAN and NAS Technologies such as EMC VMAX, IBM SVC, XIV, EMC Isilon, Netapp
- Experience working with vendors to understand, implement and maintain hardware / software in a Linux environment
- Experience with NFS on SAN or other network-based storage systems
Skills Required
San, Nas, Emc Vmax, Ibm Svc, Emc Isilon, Netapp, Xiv