▷ (20 / 10 / 2025) Senior Business Analyst - GRC / Service Now

Position Purpose

Business Analyst for implementing GRC IT solutions in ServiceNow. Must have experience in implementing GRC solutions.

Responsibilities

Direct Responsibilities

• Lead the business requirements gathering process
• Collect and analyze requirements
• Animate workshops and meeting, write meeting minutes, follow up actions
• Prepare related documentation (functional design specifications, RACI, standard operating procedures, business workflow, user manuals etc.)
• Write User Stories, explain User Stories to developers
• Create training materials and conduct training sessions
• Follow up the development lifecycle steps requirements formalization, development testing, UAT coordination with stakeholders, transition to production organization, write release notes
• Assist users in user acceptance test (test scenarios, non-regression tests)
• Create and maintain the project planning, identify risks and handle it
• Ensure the post-implementation monitoring
• Provide regular project updates (meeting minutes, follow-up on action plan)
• Ensure proper escalation whenever required

Contributing Responsibilities

Technical & Behavioral Competencies

Education Level :

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other / Specific Qualifications (if required)