Program Management Manager, Global Tech Services

Company Description

We are a consulting company with a bunch of technology-interested and happy people!

We love technology we love design and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued.

With us each individual is her / himself and respects others for who they are and we believe that when a fantastic mix of people gather and share their knowledge experiences and ideas we can help our customers on a completely different level.

We are looking for you who is immediate joiner and want to grow with us!

With us you have great opportunities to take real steps in your career and the opportunity to take great responsibility.

Job Summary :

We are seeking a dynamic and experienced Transition Manager to lead the global consolidation and transformation of Helpdesk / Service Desk operations for a major retail organization. This role is responsible for transitioning from fragmented region-specific support centers into a centralized scalable global helpdesk leveraging an offshore / onshore support model.

The ideal candidate will bring a blend of retail industry awareness telephony platform expertise (Genesys AWS Connect) and third-party managed service governance along with deep knowledge of ITIL-aligned service transitions. You will lead the end-to-end execution of service desk transformation ensuring minimal disruption to retail operations.

Key Responsibilities :

Transition & Program Leadership

• Lead the consolidation and transition of multiple regional or legacy helpdesks into a unified global model.
• Build and execute a detailed transition roadmap with defined milestones dependencies and risk mitigation strategies.
• Ensure seamless handover to steady-state operations with no adverse impact to business-critical retail services.

Retail Industry-Specific Service Strategy

Contact Center Systems

Offshore / Onshore Delivery Model

Third-Party Governance

ITIL Process Standardization

Stakeholder & Change Management

Operational Readiness & Transformation roadmap

Required Qualifications & Experience :

Preferred Skills :

Exposure to service integration and management (SIAM) frameworks

Start : Immediate

Location : Bengaluru

Form of employment : Full-time until further notice we apply 6 months probationary employment.

We interview candidates on an ongoing basis do not wait to submit your application.

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1