Manager- IP Relationship & Facilities

Job Purpose

In the highly competitive telecom business, Technology is the key differentiator of customer satisfaction. This role will be accountable for Infrastructure Provider Relationship Management of Passive Infrastructure at Circle for all Technologies of RAN and Core Networks and lead a team to ensure that all RFAIs (Ready For Active Installation) are delivered, Post RFAIs are resolved in a time bound manner, Bills are verified and Order Management is carried out as per Guidelines provided by Central Team. Also, to drive the build out and upgrade of passive infrastructure for Core Facilities and Data Centre Projects.

Key Result Areas / Accountabilities

• Ensuring that IP Bill Verification is carried out effectively and Order Management is done as per Corporate guidelines
• Facilitate IP Fee related dispute resolutions along with Stake holders in O&M and Finance.
• Custodian of all Project MIS input to Portals, Mobile Apps and any other company data base.
• Responsible for Passive Infrastructure deliveries of all Technology Projects of RAN & MW covering FDD,TDD,M-Mimo, Small Cells, Sector Additions, New Technologies, Fiber POP, DWDM, Transport, Core, Charging, VAS, Enterprise, ISP etc. To provide timely resolution of RFAI (Ready for Active Infrastructure) issues and enable the Site Infrastructure readiness for Active Infrastructure deployment and commissioning at Sites
• Custodian of Order Management Tool at the Circle covering Site wise inventory accuracy, billing data accuracy and IP Fee payment accuracy including IP Fee related dispute resolutions
• Interfacing with all Infrastructure Providers to review the Project deliveries periodically and take suitable actions to bridge the gaps.
• To conduct Governance meetings on project deliverables with all Infrastructure Providers to highlight the concerns and ensuring that actions are taken on time to meet the requirements.
• To be a part of War Rooms with all key stake holders and enable effective monitoring and tracking of Project deliverables to achieve all milestones on time and ensure that resolution of issues are carried out on a real time basis. Handling of Circle escalations and ensuring that the Tickets are closed within TAT.
• Carryout Joint Visits of Sites with IPs to resolve critical issues by interacting with Site Owners / Society Representative etc.
• Custodian of all Project MIS input to Portals, Mobile Apps and any other company data base
• Facilitate IP Fee related dispute resolutions along with Stake holders in O&M and Finance
• Ensuring that at all times the Project Execution are carried out by adhering to the Corporate Guidelines
• Review the Project Status Periodically followed by action plan.

Core Competencies, Knowledge, Experience

Must have technical / professional qualifications

B-Tech Electrical / Electronics and Communications or Computer Science Engineering with 5-7 years of experience in the similar field Engineering Graduate with 5+ years exp with minimum 3-4 years’ similar Experience in Telecom.