Technical Services Manager

Job Summary

The Technical Service Manager will provide comprehensive technical support across Coating, Packaging, Carpet, and Adhesive segments within the Polymer business. The hired incumbent will drive customer solutions, support sales, and guide product development by bridging market needs with internal functions, including R&D, production, and regulatory affairs.

Key Responsibilities

Deliver technical services and formulation support for targeted segments

Develop and adapt formulations for local market requirements

Conduct technical training for customers, distributors, and internal teams

Perform competitive analysis and recommend strategies

Ensure compliance with statutory and internal standards

Manage lab operations efficiently and uphold EHS and ISO requirements

Support customer complaint resolution and application troubleshooting

Maintain lab equipment, calibrate instruments, and document results

Participate in field trials and on-site customer visits as needed

Contribute to technical papers, exhibitions, and industry seminars

Job Requirements

MSc or Bachelor of Engineering or Master's of Engineering in Chemistry preferred

At least 8 years of formulation experience in Polymer dispersions / coatings with at least 2 years in a supervisory / people leadership role

Sound understanding of polymer science and standard test methods

Strong customer focus with the ability to provide prompt, practical solutions

Deep knowledge of core markets, competitors, and emulsion polymer technology