Deputy Manager - HRBP (BPO)

Industry : Business Process Outsourcing (BPO) / Contact Centre services. This role sits at the intersection of people operations and frontline delivery, supporting high-volume customer service & operations teams across India.

Role : Deputy Manager, HR Business Partner (BPO) — On-site, India. We are hiring a hands-on HRBP to drive operational HR programs, strengthen frontline manager capability, and partner with operations leaders to deliver business outcomes.

Role & Responsibilities

• Act as the primary HR Business Partner for one or more BPO delivery units—translate business priorities into HR plans and measurable people outcomes.
• Drive employee relations and industrial relations case management—investigate issues, implement corrective actions, and minimise risk while ensuring compliance with Indian labour laws.
• Lead workforce planning, attrition reduction initiatives, and capacity optimisation in partnership with operations and talent acquisition.
• Implement and manage performance management cycles, calibration forums, promotion recommendations, and structured career-pathing for frontline and middle-management roles.
• Operationalise compensation & benefits programs, incentive plans and variable pay administration aligned to business KPIs.
• Use HRIS and people analytics to produce dashboards, trend analysis, and proactive interventions that improve productivity and employee engagement.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

Interested candidates in India who thrive in operationally intensive BPO environments and can combine hands-on HR execution with strategic partnering should apply. This role reports to the Senior HR leadership and requires strong stakeholder management, decisiveness, and a bias for measurable outcomes.

Skills : compensation and benefits,workforce planning,sap successfactors,bpo,employee relations,performance management

Skills Required

Employee Relations, Sap Successfactors, Workforce Planning, Hris, Compensation And Benefits, Performance Management, Workday