Team Lead - NOC

JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today. We are seeking a highly motivated and experienced NOC Team Lead to oversee daily operations within our Network Operations Center. This role is responsible for leading a team of NOC engineers, analysts and technicians, ensuring optimal network performance, rapid incident resolution, and strong coordination with internal and external stakeholders.

Responsibilities :

• Team Leadership & Supervision : Manage and mentor the NOC team, including scheduling, training and fostering a collaborative work environment.
• Incident Management : Oversee the identification, escalation, resolution, and documentation of network incidents to ensure minimal downtime and fast recovery.
• Monitoring and Reporting : Ensure continuous monitoring of RAN and DAS network infrastructure, applications, and services; generate and analyze reports on network performance and incidents
• Process Improvement : Develop and refine operational procedures, workflows, and response protocols to enhance efficiency and reduce recurring issues
• Communication & Coordination : Act as a liaison between NOC staff and other departments or vendors to communicate issues, changes, and project statuses effectively

Skills & Qualifications :

Work Environment :

Learn more about our current opportunities on our #LI-MT1At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.