Network Team Lead - Routing & Switching

JOB PURPOSE :

• Experience in Networking Support, Technical support, Troubleshooting, debugging, maintenance and any technical support in networking domain
• Experience in Switching, Routing, LAN and WAN Experience, Web proxy, Firewalls , Cisco :
• Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.
• Process knowledge on ITIL and ISO.
• 7 - 11 years in IT service delivery and handled multiple customer environments
• Review and submit the weekly and monthly report to management.
• RCA preparation and submission to management.
• Managing the shift roster.
• Good Knowledge of Incidents Management & Change management
• Coordination with vendors for escalation
• Preparing & validation of Root Cause Analysis
• Review of Network Device Hardening Mechanism On Periodic Basis
• Configure and Troubleshooting routing protocols like EIGRP and BGP
• Configuring and troubleshooting the Cisco switches.
• Assigning severity to the Incidents logged based on the definition.
• Second level analysis (investigating problems) and closure of known and low priority security incidents.
• Logging Problem Ticket for unresolved Incidents with Technical Service
• Sending Security Alert messages on newly found vulnerabilities
• Installation of security patches & bug fixes on High Critical Devices
• System health checks for all Network devices & Action plan for any issues or Observations
• Adhering and Implementing guidelines and Customer policies
• Must close all the Incident & service Request with in Service Level Agreement
• Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic Basis

REQUIRED SKILLS :

etc.

(ref : hirist.tech)