Engagement Manager- HR Operations

Job Title : Engagement Manager – HR Operations (Multi-Client Portfolio)

Department : HR Services

Location : Pune | Employment Type : Full-Time

Reports To : Director – Client Engagement / Head of HR Services

Role Overview

The Engagement Manager will serve as the strategic liaison between the organization and multiple HR operations clients. This role demands a blend of relationship management, operational oversight, and compliance expertise to ensure seamless service delivery across payroll, HRIS, benefits administration, and regulatory support and other HR practices.

Key Responsibilities

Client Relationship Management

• Serve as the point of escalation for assigned HR clients, ensuring high satisfaction and retention.
• Conduct regular check-ins, performance reviews, and strategic planning sessions with client stakeholders.
• Translate client needs into actionable service plans and ensure alignment with SLAs.

HR Operations Oversight

Performance & Reporting

Strategic Advisory & Process Optimization

Required Skills & Qualifications

HR Domain Expertise-Strong understanding of Global HR practices, HRIS, labor law, and compliance frameworks

Client Engagement-Proven ability to manage multiple stakeholders and build long-term relationships

Project Management-Skilled in coordinating cross-functional teams and managing timelines

Communication-Excellent verbal and written skills for stakeholder alignment and issue resolution

Analytical Thinking-Ability to interpret data, identify trends, and make strategic recommendations

Tech Proficiency-Familiarity with HR platforms (e.g., SAP SuccessFactors, Workday etc..) and reporting tools

Qualifications