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Team Lead - Operations
MovateThāne, Republic Of India, IN18 hours ago
Job descriptionOverall experience of 5-6 Years 1-2 years managing technical support Ability to manage Client relationships Team / people management, Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA), Conduct Reviews
Hiring for Team Lead - Operations ( Contact Centre / BPO / Call centre)
Interested candidates inbox your resumes to deebathra.abrahamgnanadass@movate.com
POSITION : - Team Leader - Operations
LOCATION : - Chennai, India
JOB PROFILE : -
- Educate / Remind & Review their respective team / individuals on their KRA goals & targets.
- Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
- Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
- Manage team’s KRA goals and target achievement.
- Take ownership of cases – political or technical, keeping track & following up on escalated cases.
- Ensure progress of cases through backlog review.
- Notify / discuss with manager on cases that require technical assistance or which needs to be managed politically.
- Identify Knowledgebase availability & create / publish new Knowledge Base Articles.
- Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
- To train engineers on topics those are identified by the escalation leads.
DESIRED PROFILE : -
A mature goal-oriented professional with
Regards,
Deepu.
deebathra.abrahamgnanadass@movate.com
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Team Lead • Thāne, Republic Of India, IN
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