Retail Operations Leader

Job Title : Store Manager

Experience : 5–10 years

Salary : 5–7 LPA

Department : Sales

Employment Type : Full Time

About Firefly Diamonds

At Firefly Diamonds we’re building India’s most exciting lab-grown diamond brand. In just 6 months, we’ve scaled from 0 to 6 retail stores across Mumbai, Pune, Bengaluru, and Hyderabad, with a rapidly growing omni-channel presence. We’ve raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and Indigo Airlines (Read more below)

• https : / / economictimes.Indiatimes.Com / tech / funding / lab-grown-diamond-startup-firefly-diamonds-raises-3-million-from-westbridge-capital / articleshow / 119466793.Cms )

We’re a small, fast-moving team building something iconic—and this role is a rare opportunity to shape that journey from the ground up. Backed by over 60 years of jewellery design and craftsmanship, we’re creating bold, modern designs that are redefining the future of fine jewellery.

Position Overview : We are seeking a highly motivated and experienced individuals to lead our team as a Store Manager. The ideal candidate will demonstrate strong leadership abilities, excellent organizational skills, and a passion for delivering unparalleled service to our valued customers. As a key member of our management team, the Store Manager will play a pivotal role in driving sales, maximizing profitability, and upholding the reputation of our brand.

Responsibilities :

1. Sales Performance and Revenue Generation

2. Customer Experience and Service

3. Store Operations and Management

4. Team Leadership and Development

5. Product Knowledge and Promotion

Qualifications and Other Details :

1. Minimum Educational Qualification should be a Bachelors Degree

2. Proven experience in retail management, with a minimum of 2 years in a leadership role, preferably in the jewellery industry.

3. Strong leadership abilities with a track record of building and motivating high-performing teams.

4. Excellent communication, interpersonal, and customer service skills.

5. Solid understanding of retail operations, including sales forecasting, inventory control, and financial management.

6. Knowledge of Microsoft Office and experience with point-of-sale systems and inventory management software.

7. Demonstrated ability to analyze data, identify trends, and make data-driven decisions to achieve business objectives.

8. Passion for jewellery and a commitment to delivering exceptional quality and service to customers.

9. Strong business acumen and strategic mindset with a focus on driving results and continuous improvement.