Resort Operations Leader
Mahindra Holidays & Resorts India LimitedRepublic Of India, IN17 hours ago
Job description15–20+ years in the hospitality industry , with significant resort operations experience . Proven track record in guest experience transformation and multi-location operations leadership . Strategic thinker with operational depth—able to work at the corporate level and lead on-ground execution. Strong stakeholder management and cross-functional leadership skills. Opportunity to shape guest experience strategy across a diverse resort portfolio. Work with passionate teams committed to service excellence . Be part of a brand that values innovation, quality, and memorable experiences .
We are seeking a dynamic leader to elevate guest experience across our resort network. This is a strategic and operational role focused on embedding brand standards, optimizing service delivery, and driving continuous improvement.
What You’ll Do
- Lead resort operations (front office, housekeeping, F&B, guest services) with hands-on expertise.
- Collaborate with resort GMs and department heads to ensure brand standards are consistently executed.
- Design and implement quality assurance frameworks and optimize SOPs across guest touchpoints.
- Analyze guest feedback (NPS, surveys, reviews) to drive continuous improvement .
- Define and implement the “Resort Experience Strategy” , mapping every guest interaction from booking to checkout.
- Benchmark against luxury and experiential travel leaders to ensure competitive differentiation.
Ideal Candidate
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Operation • Republic Of India, IN
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