CAIP Operations Specialist - VOIS

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations : Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a CAIP (Conditional Access & Identity Protection) Operations Specialist to strengthen Vodafone's identity protection posture by managing Microsoft Cloud Security technologies. This role focuses on ensuring secure access, threat detection, and operational continuity across the enterprise environment. The individual will work closely with engineering teams, governance bodies, and security operations to maintain compliance and drive continuous improvement.

What You'll Do

• Operate and maintain Conditional Access policies, Microsoft Defender for Cloud Apps (MDCA), Azure AD Identity Protection (AAIP), and Microsoft Defender for Identity (MDI).
• Monitor and respond to identity-related security incidents, including risky sign-ins, MFA challenges, and session control triggers.
• Manage BAU operations such as ticket handling, SLA adherence, change requests, and incident escalations.
• Collaborate with engineering teams to onboard new policies, integrate with SIEM tools, and support security automation.
• Participate in governance reviews, compliance audits, and risk assessments.
• Contribute to continuous improvement initiatives, including cross-skilling and upskilling within the CAIP domain.
• Drive problem-solving and innovation in operational challenges while promoting effective collaboration and knowledge sharing.

Who You Are

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

What Skills You Will Learn

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Skills Required

Mfa, authentication protocols , Siem Tools