Assistant Manager

Job Description

Candidate should be from International Voice process

Candidates from International Telecom background would be preferred

This role is opened only for diversity candidates.

Total Work Experience : 8-11 Yrs

Relevant Work Experience : 1+ years (Assistant Manager on paper)

Shifts - US

Location : Airoli (Navi Mumbai)

Role & responsibilities-

C1 Level communication skills

Handling voice or blended process

Team Management

Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR

NPS, eNPS

Education-

Any Graduate