Staff Solution Architect

Job Description

Job Summary

ServiceNow is seeking a Staff Solution Architect to drive the design and delivery of scalable, high-impact solutions across the Connected Customer Experience portfolio. This is a senior-level, hands-on architecture role focused on enabling seamless digital workflows, integrating platform capabilities, and ensuring technical excellence across customer-facing applications.

You will work at the intersection of product, engineering, and platform teams to architect solutions that enhance user experience, performance, and maintainability. The ideal candidate has deep expertise in enterprise software architecture, solution design, and platform integration within Digital Technology (DT) environments.

Key Responsibilities

Solution Architecture & Design

• Architect scalable, secure, and maintainable solutions across customer experience applications.
• Define end-to-end architecture patterns for workflows, integrations, and platform extensions.
• Collaborate with product and engineering teams to translate business requirements into technical designs.
• Platform Integration & Extensibility
• Design reusable components, APIs, and service layers that extend ServiceNow platform capabilities.
• Ensure alignment with platform standards, performance benchmarks, and security guidelines.
• Evaluate and recommend tools, frameworks, and design patterns to support extensibility and modularity.

Technical Strategy & Leadership

Governance, Monitoring, and Optimisation

Qualifications

Required Qualifications

Preferred Qualifications

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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