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Sr Support Engineer 2 - PLSQL, Unix Shell scripting & WMS
Blue YonderCoimbatore, Tamil Nadu, India4 hours ago
Job descriptionSoftware : Unix, Any scripting language, WMS application (Any), PL / SQL, API, MOCA Future Software – Kafka, Stratosphere, Microservices, Java Application Architecture : Native SaaS, Cognitive Cloud Architecture : Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) Support Engagements : Work with global technical and functional teams to support various customer engagements. Customer Interaction : Understand customer requests, support designed products / solutions to meet business requirements, and ensure high customer satisfaction. Issue Resolution : Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles. Environment Management : Replicate and maintain customer environments and knowledge of customer solution architecture and integration points. Customer Satisfaction : Provide quality and timely solutions to improve customer satisfaction and follow-up until closure. Stakeholder Interaction : Interact with internal and external stakeholders and report to management. Process Improvement : Identify areas for improvement and automation in routine tasks. Continuous Learning : Stay updated with new technologies and products, demonstrate quick learning ability, and maintain good interpersonal and communication skills. Architecture Simplification : Drive simpler, more robust, and efficient architecture and designs. Product Representation : Confidently represent product and portfolio, including vision and technical roadmaps, within the company and to strategic customers when necessary. Customer Issue Resolution : Understand customer-raised issues, especially in Cloud / SaaS environments, and take appropriate actions to resolve them. Code Review : Review product source code or design documents as necessary. Case Management : Own and resolve all cases for global customers, adhering to defined SLAs. Knowledge Sharing : Document learnings and create knowledge articles for repeated cases. Environment Replication : Replicate and maintain customer environments. Solution Knowledge : Maintain knowledge of customer solutions and customizations. Urgency in Interaction : Demonstrate a sense of urgency and swiftness in all customer interactions. Techno-Functional Point of Contact : Act as the techno-functional POC for all cases, ensuring timely triage and assignment. Global Collaboration : Utilize instant messenger and other tools to collaborate globally. Shift Work : Work in rotational shifts and be flexible with timings. Goal Achievement : Meet organizational and team-level goals. Customer Satisfaction : Improve customer satisfaction by providing quality and timely solutions and follow-up until case closure. Process Automation : Identify areas for improvement and scope for automation in routine tasks or activities. Team Player : Help in meeting team-level goals and be a team player. Educational Background : Bachelor’s degree (STEM preferred) with a minimum of 8 to 11 years of experience. Team Experience : Experience in working as a team. Skills : Good communication and strong analytical skills. Technical Proficiency : Experience in working with SQL / Oracle DB complex queries. Domain Knowledge : Fair understanding of the Supply Chain domain. Support Engineering Experience : Experience in support engineering roles. Techno-Functional Expertise : Possess strong techno-functional expertise. Tech Savviness : Ability to adapt to any technology quickly. Critical Issue Support : Provide technical and solution support during critical / major issues. Tool Experience : Experience with varied tools such as AppDynamics, Splunk, and ServiceNow. Shift Flexibility : Flexible to work in shift timings : Shift 1 : 6 am to 3 pmShift 2 : 2 pm to 11 pmShift 3 : 10 pm to 7 am
Scope :
- We are a leading SaaS and AI-driven Global Supply Chain Solutions software product company and Glass Door's “Best Places to Work”
- The only company recognized as a Leader in 3 2021 Gartner Magic Quadrant reports covering supply chain planning solutions, transportation management systems, and warehouse management systems
Our current technical environment :
What will you do :
Detailed Responsibilities :
What We Are Looking For :
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Sr Support Engineer • Coimbatore, Tamil Nadu, India
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