Blue Yonder - Senior Support Engineer II - PL-SQL / Unix

Scope :

We are a leading SaaS and AI-driven Global Supply Chain Solutions software product company and Glass Door's Best Places to Work.

The only company recognized as a Leader in 3 2021 Gartner Magic Quadrant reports covering supply chain planning solutions, transportation management systems, and warehouse management systems.

Our Current Technical Environment :

Software : Unix, Any scripting language, WMS application (Any), PL / SQL, API, MOCA.

Future Software Kafka, Stratosphere, Microservices, Java.

Application Architecture : Native SaaS, Cognitive.

Cloud Architecture : Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD).

What Will You Do :

• Support Engagements : Work with global technical and functional teams to support various customer engagements.
• Customer Interaction : Understand customer requests, support designed products / solutions to meet business requirements, and ensure high customer satisfaction.
• Issue Resolution : Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
• Environment Management : Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
• Customer Satisfaction : Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
• Stakeholder Interaction : Interact with internal and external stakeholders and report to management.
• Process Improvement : Identify areas for improvement and automation in routine tasks.
• Continuous Learning : Stay updated with new technologies and products, demonstrate quick learning ability, and maintain good interpersonal and communication skills.
• Architecture Simplification : Drive simpler, more robust, and efficient architecture and designs.
• Product Representation : Confidently represent product and portfolio, including vision and technical roadmaps, within the company and to strategic customers when necessary.

Detailed Responsibilities :

What We Are Looking For :

Educational Background : Bachelors degree (STEM preferred) with a minimum of 8 to 11 years of experience.

Shift Flexibility : Flexible to work in shift timings :

Shift 1 : 6 am to 3 pm.

Shift 2 : 2 pm to 11 pm.

Shift 3 : 10 pm to 7 am.

Our Values :

If you want to know the heart of a company, take a look at their values.

Ours unite us.

They are what drive our success and the success of our customers.

Does your heart beat like ours? Find out here : Core Values.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

(ref : hirist.tech)