IN-Sr Support Engineer 1 - Azure / GenAI / ML / TMS

Scope :

• Deliver flawless application support to BY customers by resolving complex solution issues
• Drive, as a lead SME, the resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
• Implement “Advanced Quality Prevention” plans to improve solution and service reliability
• Deepen competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality, eventually enabling an increase in customer satisfaction, consumption and adoption of the service
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Act as a Senior solution SME providing mentorship to Support Engineers, delivering product / technical training and supporting in improving the capability and delivery quality of the team.
• Adopt AI into day-to-day operations

What you’ll do :

What we are looking for :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.