Subject Matter Expert - Aviation Applications

Job Description :

The Subject Matter Expert (SME) Aviation Applications is responsible for providing deep expertise, strategic guidance, and operational support for mission-critical aviation applications used in airport operations. The SME ensures optimal performance, integration, and compliance of applications such as SITA, Avito, Safegate with airport IT infrastructure. This role plays a crucial part in stabilizing IT operations, enhancing efficiency, and ensuring seamless coordination between IT, airport stakeholders, and third-party vendors.

Key Responsibilities :

1. Application Management & Support :

• Act as the primary expert for aviation applications such as SITA, Avito, SafeGate
• Monitor application performance, availability, and incident resolution in alignment with SLAs.
• Provide Level 3 support and technical expertise for troubleshooting, root cause analysis, and resolution of complex application issues.
• Ensure high availability and minimal downtime of aviation systems critical to airport operations.
• Collaborate with vendors, IT teams, and airport stakeholders to manage application updates, patches, and upgrades.

2. System Integration & Enhancements :

3. Vendor & Stakeholder Management :

4. IT Governance, Compliance & Security :

5. Training & Knowledge Sharing :

Required Qualifications & Experience :

(ref : hirist.tech)