Service Desk Specialist

What youll do

As a Service Desk Specialist in our global IT Service Desk team you will be the first point of contact for all IT-related incidents and service requests. You will provide crucial support for our Microsoft 365 environment and endpoint hardware ensuring our colleagues have the tools and assistance they need to be productive. Your primary output will be high-quality first-line resolution exceptional customer service and maintaining our standard of excellent IT support.

Your key accountabilities are :

• Provide first-level contact and problem resolution for all users with hardware software and application issues.
• Troubleshoot and resolve issues related to Microsoft 365 applications (Word Excel Teams Outlook).
• Diagnose and repair hardware problems on laptops desktops and peripherals.
• Manage user account lifecycles in Active Directory / Azure AD (onboarding offboarding permissions).
• Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams.
• Document all help desk interactions and resolutions in the IT service management (ITSM) tool.
• Install configure and support approved software and applications for end-users.
• Guide users through problem-solving steps and provide excellent customer service.
• Assist with basic network connectivity troubleshooting (Wi-Fi VPN wired).
• Set up and configure new workstations and laptops for employees.

Why we should decide on you

Why you should decide on us

To get a first impression we only need your CV and look forward to meeting you in a (personal / virtual) interview!

Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.

Are you interested Apply now!

IT202514

About us

Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35000 financial institutions over 100 regulators international organizations and tax authorities relying on our solutions to process their regulatory reporting data we are uniquely positioned to bring greater data quality automation and cost savings to all market participants. With a global team of over 1200 employees our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software Regnology is rapidly growing into a leading global regulatory reporting powerhouse.

Visit our website

W ant to know m ore about Regnology Find our news and business events on LinkedIn : to know more about life and people at Regnology Check out our Instagram page : Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1