Senior Executive_IPT Engineer (1st Line Cisco Voice)_Bangalore

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations : Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

As an IPT Engineer within the Unified Communications Operations team, the individual will play a pivotal role in supporting Cisco Unified Communications services and Voice over IP (VoIP) solutions for global enterprise customers. This role is based in Bangalore and is part of the VNO function. The successful candidate will be responsible for incident resolution, change implementation, and configuration management to ensure high availability and performance of services. The role demands proactive problem-solving, collaboration across teams, and a commitment to continuous improvement.

What you will do

• Manage customer IPT / IPCC estates and respond rapidly to incidents and problems.
• Perform move, add, or delete changes on the network following standard change processes.
• Handle configuration management, performance monitoring, and trend analysis.
• Conduct preventative maintenance to ensure service reliability.
• Request and manage vendor support activities.
• Resolve technical issues for external customers and participate in relevant conference calls.
• Maintain and improve the knowledge and inventory database.
• Ensure timely maintenance and restoration of all servers.
• Resolve faults within agreed SLAs and work to reduce resolution times.

Who you are

You are a technically proficient and detail-oriented professional with over 2 years of experience in VoIP / IPT engineering. You possess strong knowledge of Cisco Voice technologies and protocols, and you are committed to delivering high-quality service to customers. You are collaborative, adaptable, and capable of working in a dynamic environment with operational accountability.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Skills Required

Trend Analysis, Performance Monitoring, Configuration Management, Cisco Unified Communications