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▷ Urgent : Customer Support Specialist
TPNoida, Uttar Pradesh, India1 day ago
Job descriptionEducation : Minimum HSC / Graduate in any discipline. Experience : 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply). Communication Skills : Excellent verbal and written English communication is a must. Willingness to work in night shifts and rotational shifts. Good computer skills (MS Office, email, CRM tools). Ability to handle pressure and multitask effectively. Customer-focused with a problem-solving attitude.
Job Title : Customer Service Executive – International Process
Location : Noida Sector 135
Salary - Fresher - 4 LPA / Experienced - 5.3 LPA
Job Type : Full-time
Shift Timings : Night Shift / Rotational Shifts (as per international time zones)
Industry : BPO / KPO / ITES
Job Summary :
We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.
Key Responsibilities :
- Handle inbound / outbound calls from international customers (primarily US / UK / AUS).
- Address customer queries, complaints, and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and follow-up actions.
- Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
- Escalate unresolved issues to higher authorities when required.
- Stay updated with product knowledge, system updates, and standard procedures.
- Adhere to company policies and quality standards at all times.
Key Requirements :
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Customer Support Specialist • Noida, Uttar Pradesh, India
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