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Technical Support Engineer

Technical Support Engineer

Action1AU
4 days ago
Job type
  • Remote
  • Quick Apply
Job description

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.

In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

We're currently seeking a Technical Support Engineer to provide exceptional support and customer service to Action1 clients.

What you'll do :

  • Provide timely, efficient technical support with prompt responses to customer inquiries.
  • Troubleshoot and resolve customer issues via phone and other communication channels.
  • Follow up with customers post-troubleshooting to ensure full product functionality.
  • Collaborate with the engineering team to address complex technical challenges.
  • Work closely with the product team, incorporating customer feedback into product improvements.
  • Build and maintain an internal knowledge base with useful guides and solutions.
  • Continuously refine and enhance the customer support process for better efficiency.
  • Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
  • Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Requirements

What we're looking for :

An ideal candidate will :

  • Have strong expertise in Microsoft Windows operating systems.
  • Ability to identify and troubleshoot failed patch installations.
  • Be familiar with PowerShell scripting and able to understand basic scripts.
  • Proficiency in Mac OS and / or Linux platforms.
  • Demonstrate knowledge of software deployment and configuration using install switches.
  • Be skilled in reading, writing, modifying, and backing up the Windows registry.
  • Have previous experience in technical support or customer service roles.
  • Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
  • Have solid experience troubleshooting software issues across various environments.

    • Would be a plus :

  • Experience with patch management solutions.
  • Ability to analyze and interpret logs and event data.
  • Knowledge of Windows Group Policy configuration and management.
  • Familiarity with Windows servers and server management.
  • A basic understanding of the Windows Security model and related protocols.

    • Benefits

    What we offer :

  • Engaging challenges and opportunities to solve real-world problems.
  • Continuous professional growth and learning with cutting-edge technologies.
  • A stable income, flexible working hours, and opportunities for advancement.
  • A supportive and collaborative team of skilled professionals.
  • A remote-first culture, offering flexibility and work-life balance.

    • Join Action1 and be a driving force behind our success!

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    Technical Support Engineer • AU