Junior Network Engineer

Position : Junior Network Engineer

Experience : 2 to 3.5years

Notice Period : 15 days to 30days

Contract Duration : 1year

Work Type : Contract

Work Mode : WFO

Job Description

We are seeking a proactive and technically sound Network L1 Engineer to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Key Responsibilities :

• Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless
• Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers
• Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.
• Support basic network configurations, connectivity testing, and hardware health checks
• Ensure timely logging, categorization, and documentation of incidents and service requests
• Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks
• Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2 / L3 teams
• Work in rotational shifts for 24x7 global operations including night and weekend coverage
• Maintain shift handover notes and status updates to ensure operational continuity
• Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Required Skills & Qualifications :

(Cisco, Juniper, Fortinet, etc.)

Preferred Skills & Qualifications :

Skills Required

Fortinet, Cisco, Juniper