Senior IT Support & Systems Administrator

About CosmoTrace

CosmoTrace is a global consulting and technology company specializing in pharmaceutical serialization, traceability, and compliance solutions. Headquartered in the UK with operations in the USA, India and UAE. CosmoTrace partners with leading pharma companies, CMOs, and distributors worldwide to deliver compliant, scalable, and efficient serialization solutions.

We pride ourselves on combining deep domain expertise with innovative technology to help clients achieve end-to-end product visibility, supply chain integrity, and regulatory readiness.

About the Role

We are seeking a motivated and skilled IT Support & Systems Administrator to join our growing IT team in Hyderabad

This individual will play a key role in maintaining our IT infrastructure, supporting global operations, and ensuring secure and seamless system performance across all endpoints. The ideal candidate will be proactive, solutions-oriented, and comfortable working in both independent and collaborative environments.

Key Responsibilities

• Manage and resolve IT support tickets promptly through our ticketing system, covering hardware, software, and network issues across Windows and Mac environments.
• Provide installation, troubleshooting, and maintenance support for Windows 10 / 11 and basic Mac OS configurations.
• Administer and secure endpoints using Microsoft Endpoint Manager (Intune) — ensuring compliance with organizational security policies.
• Perform routine patching, updates, and vulnerability assessments to maintain a secure and compliant IT environment.
• Support configuration, provisioning, and monitoring of user devices and accounts.
• Collaborate with internal teams to optimize system performance, security, and user experience.
• Document technical processes, configurations, and troubleshooting steps for knowledge sharing.
• Stay current with new tools, emerging technologies, and best practices in IT infrastructure and endpoint management.

Required Skills & Qualifications

Good-to-Have Skills

What We Offer