Incident Manager

As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide operational support to ensure that production systems and devices are online and available, contributing to the overall efficiency and effectiveness of IT operations.

Roles & Responsibilities :

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and knowledge sharing sessions to enhance team capabilities.
• Monitor and analyze service performance metrics to identify areas for improvement.

Professional & Technical Skills :

Additional Information :