Incident Manager

SourceFuse Technologies hiring Incident Manager 4-5 years of experience.

Key Responsibilities :

• Work closely with other IT and business teams to ensure seamless coordination during incidents.
• Participate in on-call rotations and provide support during major incidents and outages.
• Contribute to the development and maintenance of the incident management knowledge base.
• Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support / resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.
• Timely handling of P1 / P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.

Requirement :

Qualifications :

Preferred - Female