Operations ManagerTP • Hyderabad, Telangana, India
Operations Manager
TP • Hyderabad, Telangana, India
11 days ago
Job descriptionTakes complete ownership of the aligned team’s performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM / Recruitment / Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client / Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal / external escalations Works with Directors / Senior Leadership to create a sound incentive structure to motivate and drive performance of the team Expected to represent WBR / MBR with clients / operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted
Create a job alert for this search
Operation Manager • Hyderabad, Telangana, India
Related jobs
Oversee and execute planning and fulfillment operations for the HUB by designing, implementing, and managing Sales &.Operations Planning (S&OP), short-term planning processes, and inventory managem...Show more
Operations Manager
R1 RCM • Hyderabad, Telangana, India
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
We are the one company that...Show more
Last updated: 21 days ago • Promoted
Locuz - Manager - Technical Operations
Locuz Enterprise Solutions • Hyderabad, India
Description : Position : Technical Operations Manager MSP.Work Environment : 24x7 Operations Support.Overview : - Oversee the operations...Show more
Last updated: 28 days ago • Promoted
Middle Office, Operations - Senior Manager
State Street • Hyderabad, Telangana, India
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Advance you...Show more
Last updated: 1 day ago • Promoted
Operations Manager
Confidential • Hyderabad / Secunderabad, Telangana, Kolkata
Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives.Oversee daily team performance and ensure compliance with SLAs, quality, and productivity stand...Show more
Last updated: 24 days ago • Promoted
Operations Manager
CAB Experiences • Hyderabad, Telangana, India
The Event Operations executive executes events while ensuring that all logistic requirements are carried out according to the event plans.
He / she will be managing the event plans and will work close...Show more
Last updated: 10 days ago • Promoted
Senior Operations Manager
Firstsource • Hyderabad, Telangana, India
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specialises in helping customers stay ahead of the curve through transformational so...Show more
Last updated: 7 days ago • Promoted
Events Operations Manager
Vigor LaunchPad • hyderabad, India
Source and manage vendors for college activation projects across multiple locations.Negotiate costs, ensure cost efficiency, and maintain profitability on each project.
Coordinate with the client se...Show more
Last updated: 14 hours ago • Promoted • New!
Operations Manager, Ring
Confidential • Hyderabad / Secunderabad, Telangana, India
You are capable of managing a team where the problem, opportunity, and strategy are defined.You are responsible for goals in an area where the strategy is already defined.You use your subject matte...Show more
Last updated: 24 days ago • Promoted
Operations Manager
Scratchgard Technologies • Hyderabad, IN
Operations Manager – Scratchgard Technologies Pvt.Reports to : Head of Operations.About Scratchgard Technologies.Scratchgard Technologies is an Indian start up dealing in Paint Protection Film (PPF)...Show more
Last updated: 7 hours ago • Promoted • New!
Revenue Operations Manager
Xshore • Hyderabad, IN
We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore.
This role is at the heart of our go-to-market operations...Show more
Last updated: 16 days ago • Promoted
Assistant Operations Manager
Firstsource • Hyderabad, Telangana, India
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specialises in helping customers stay ahead of the curve through transformational so...Show more
Last updated: 30+ days ago • Promoted
Engagement & Operations Manager
BOT Campus AI • hyderabad, telangana, in
BotCampus AI is an AI upskilling and workforce transformation company operating across India and Dubai.We deliver AI workshops, multi-day bootcamps, and enterprise training programs for universitie...Show more
Last updated: 20 hours ago • Promoted • New!
Middle Office, Operations - Senior Manager
State Street Corporation • Hyderabad, India
Advance your career at State Street.We are excited to see that you are reviewing career opportunities available at State Street.
Follow the tips below when applying.If this opportunity is not right ...Show more
Last updated: 30+ days ago • Promoted
Operations Manager
NNIIT • Hyderabad, Telangana, India
Job Description – Operations Manager Company : NNIIT Location : Hyderabad Industry : EdTech / E-Learning Position : Full-Time About NNIIT NNIIT is a leading E-Learning platform dedicated to enha...Show more
Last updated: 10 days ago • Promoted
Operations Lead
Flock AI • Hyderabad, IN
Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry.
Our platform creates lifelike AI-gener...Show more
Last updated: 12 days ago • Promoted
Core Operations - Manager
Confidential • Hyderabad / Secunderabad, Telangana, India
Looking for a skilled and proven professional at Officer level to provide leadership, project management and oversight of Back Office Accounting and Custody client conversion initiatives and delive...Show more
Last updated: 24 days ago • Promoted
Manager Operations
Confidential • Hyderabad / Secunderabad, Telangana, India
Manage inbound operations and ensure results align with customer SLAs.Maintain good working relationships and communication with customers and stakeholders.
Lead and handle independent inbound opera...Show more
Last updated: 20 days ago • Promoted
Operations Manager - Sales and Ops ( REMOTE )
ADV TECHMINDS • Hyderabad, Telangana, India
Remote
Last updated: 30+ days ago • Promoted