[3 Days Left] Manager - Internal IT Support - Admin

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business.

The IT Services Manager is responsible for the day-to-day oversight of his / her assigned Team Members and, by extension, the assistance of additional Services Team Members. The IT Service Manager is responsible for ensuring the tools which support Withum's desktop environment and user experience are of the highest quality. The Service Manager acts as technical lead for the service team and is responsible for the planning and implementation of service initiatives which align support services with the Firm’s strategic plan. The Team Member works within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to review the work of subordinate IT Services Team members to ensure conformance with established guidelines, methods, procedures, and policies.

Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How You'll Spend Your Time :

Operational Management

• Ensure the efficient operation of the assigned subordinate Team Members
• Sustain appropriate service level agreements for the IT services Team
• Maintain documentation for policies and procedures related to all service and support efforts
• Under the guidance of the IT Leadership Team - Design and implement future support offerings and modalities
• Ensure compliance of IT related policies and procedures throughout the IT Services Team
• Support monitoring, analysis and optimization of the firm’s service offerings
• Under the guidance of the IT Leadership Team - Appropriately prioritize both ITprojects and day-to-day operations

Strategy & Planning

Leadership

Requirements :

Experience & Education

Personal Attributes

Website : www.withum.com

Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, nationalorigin, age, maritalstatus, genetic information, disability or because he or she is a protected veteran.