Assistant Manager / Manager - System Administrator & EdTech Support

Role Overview :

This role ensures the reliable performance, security, and integration of enterprise platforms including CRM, LMS, and SIS. Then role combines expertise in system administration, cloud infrastructure, and cybersecurity with a strong focus on educational technology. Key responsibilities include managing SSO authentication (SAML, OAuth), API integrations, familiarity with AI-based workflow automation tools and compliance with data privacy standards. The administrator supports platform optimization, middleware configuration, and lifecycle management of IT systems. Proficiency in help desk tools and user support workflows

ensures timely resolution of technical issues. This role is central to enhancing both operational efficiency and digital learning experiences.

Principal Accountabilities & Responsibilities

Enterprise IT Infrastructure Management

• Oversee deployment, configuration, and maintenance of IT infrastructure (servers, networks,

cloud services).

performance, and security.

Data Management & Cybersecurity

IT Policy & Governance

standards.

Technology Support & User Services

IT-related issues.

resolution workflows.

Monitoring, Reporting & Continuous Improvement

scalability.

Platform Administration & EdTech Support

Skill and Ability Requirements

In-depth knowledge of CRM, LMS, SIS platforms (e.g., Salesforce, Meritto, Moodle, Canvas, D2L).

Experience with SSO, APIs, middleware, and standards like LTI, Ed-Fi, OneRoster.

Strong understanding of cybersecurity protocols and data compliance (GDPR, local laws).

Proficient in using JIRA, Freshdesk, Zendesk or similar ticketing systems.

Basic HTML / CSS proficiency for interface tweaks and configuration-based enhancements.

Proficiency in Windows Server and Linux / Unix environments. System provisioning, patching, updates, and backups. Shell scripting knowledge

(Bash, PowerShell).

Network configuration, monitoring and troubleshooting. Experience with routers, switches, and cloud networking (AWS, Azure, GCP).

Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization tools : VMware, Hyper-V, VirtualBox.

System Monitoring & Performance

o Backup and disaster recovery planning.

o Knowledge of cybersecurity practices, encryption, and secure protocols.

o Understanding of data compliance frameworks (e.g., GDPR, FERPA).

Familiarity with AI-based workflow automation tools (e.g., Salesforce Einstein Automate, Power Automate with AI Builder).

Familiar with Agile, ITIL, or other project management methodologies.

Excellent written and verbal skills with a focus on clear documentation and user education.

Analytical, patient, and user-focused approach to technical troubleshooting.

Qualification & Experience