Lead Customer Service Representative

How will you get there :

Education

• High school graduate or equivalent, bachelor’s degree preferred, or a similar combination of education and experience

Experience

• Demonstrate leadership qualities that embody “One Team, One Goal”
• 2+ years of experience in customer service role; customer call center experience a plus

Knowledge, skills, and abilities

• Proficient in the basic use of PCs including Microsoft Office, Internet Explorer and strong typing skills as well as able to work in multiple systems concurrently using multiple monitors
• Dedication to colleague support by maintaining composure and positive demeanor during difficult conversations
• Support the organization to an evolving workforce with frequent changes
• Ability to prioritize work to remain on task and address escalations in real time
• Strong written and verbal communication skills with the ability to follow policies and procedures consistently and independently
• Strong understanding of metrics and overall business / cross-functional awareness
• Attention to detail, accuracy, and strong decision making and problem-solving skills
• Organizational skills, time management skills and ability to multitask