Guest Relations Executive

Role Responsibilities :

• Ensure and provide flawless, upscale, and professional guest service experiences
• Actively listen to and resolve guest complaints and concerns at the front desk
• Maintain a high level of professionalism, courtesy, and responsiveness
• Greet guests warmly and assist with check-in, check-out, and general inquiries
• Coordinate with internal departments to ensure seamless guest experiences
• Maintain proper records and follow standard operating procedures for guest handling

Skills Required

Guest Relations, Customer Service, Problem-solving