Assistant Manager- Customer Delight (B2B)

We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.

Language fluency :   English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Assamese

Key Responsibilities :

• Providing prompt, frictionless, consistent and delightful customer service
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during critical launches and support events.
• Maintaining and improving NPS / CSAT

Preferred Qualifications :

Who can apply :

Key Skills :

Skills Required

Customer Service, Customer Support, Sla, Crm, Technical Support