Assistant Manager / Manager

ConfidentialDelhi, Mumbai

3 days ago

Job description

Content delivery

Implement training programs for retail staff & beauty consultants in the cluster
Provide product knowledge, sales & service techniques by virtual sessions and on job experiential trainings
Collaborate with external brand partners / trainers to organize product trainings for staff
Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training

Staff evaluation and KPI performance

Keep a tab on sales KPIs conversions, Average order value, UPT draw training interventions accordingly.

Evaluate staff , provide feedback to improve performance

Monitor teams to check consumption of e- learning LMS content and assessments

Training reports :

Maintain training records and reports to track staff trainings

Update daily / weekly / monthly reports

Training Content creation :

Assist in creation of training content on category, product, service

Collaborate with brand trainers to access content

Knowledge of trends & feedback :

Stay updated on industry trends and beauty products

Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc.,

Skills Required

Training, Staff Management, Reporting, Content Creation, feedback management , Industry Analysis

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Assistant Manager • Delhi, Mumbai

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