Associate Manager, New Initiatives

Roles Responsibilities :

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem-solve, and / or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat / NPS scores to identify areas of improvement.
• Work with the sales and marketing team to drill customer references and develop case studies.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.
• Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention Customer Delight at a product level
• Prepare necessary documentation or visuals for internal stakeholders to demonstrate performance of campaigns; analyze trends in C-Sat / NPS scores to identify areas of improvement

Mandatory Qualifications :

Skills Required

Reconciliation, B2b, Sales, Banking, CSAT