Delivery Manager - Financial Controller

We're looking for an Assistant Delivery Manager, Operations specializing in Medical Coding . This role is perfect for a certified coding professional with experience in team leadership, who can effectively manage client relationships, drive operational efficiency, and ensure high-quality service delivery. If you're passionate about optimizing processes and fostering team growth, we encourage you to apply.

Key Responsibilities

• Communicate directly with clients and manage service delivery according to client SLAs .
• Create, maintain, and update process documentation promptly.
• Manage operations through end-to-end planning , process document review , and root cause analysis .
• Assist with new team member training and ensure consistent growth and development .
• Review overall staff performance and ensure that all targets for controlling attrition and shrinkage are met.
• Prepare and maintain management / operational reports and monitor process KPI and dashboard metrics .

Qualifications

Skills Required

Quality Control, Process Improvements, People Management, Client Engagement, Project Management, Delivery Management