Senior Manager - Equivalence Services - Education

Job Summary :

• The primary focus of this position is to ensure all academic and vocational credential evaluations and associated functions are done on time maintaining quality, speed and integrity.
• This is a critical position requiring strong coordination, analytic skills, and a process-oriented mindset.
• The role requires answering complex queries and resolving escalations, ensuring our services maintain the highest standards of quality and consistency.

Duties and responsibilities :

• Review and evaluate academic, technical and vocational credentials to the UAE education system, using UAE rules and regulations.
• Provides expert clarification and support to the team on all aspects of the equivalency process, acting as their go-to resource for the most challenging questions.
• Lead and manage a team of operation professionals and drive operational excellence by improving and automating our workflows.
• Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).
• Use data to find and fix bottlenecks, improving the process with automation and new technology.
• Applies expert, hands-on research skills to resolve difficult cases, using these as opportunities to mentor the team and enhance standards.
• Work closely with other teams like Applicant Support, Technology to give customers a smooth experience.
• Stay abreast of changes in global education systems, accreditation standards, and international treaties related to academic, technical and vocational qualification recognition.
• Ensure the team follows all client regulations, industry standards and data privacy regulations.

Skills :

• Understanding of different types of qualification credentials, credential evaluation, regulatory procedures, and education systems.
• Organizational and project management skills with the ability to manage multiple priorities.
• Strong data analytical and problem solving skills.
• Process-oriented mindset with attention to detail and structured thinking.
• Collaborative, able to work independently under pressure, with time-management skill.
• 10-12 years of experience in education service delivery.
• Prior experience in academic or vocational education credentialing or education regulatory domains is preferred.
• Knowledge of qualification frameworks of different countries and credential databases is an advantage.
• Willing to work extended hours when required to meet deadlines.

(ref : iimjobs.com)