Knowledge and Skills :
- In-depth knowledge of company and industry standard computing environments such as HPE Superdome, c7000 enclosure, HPE Synergy, HPE Blade and rack mount server; SAN and Storage devices such as HPE 3PAR, Primera / Alletra, XP7 / XP8, Brocade SAN switches
- Working knowledge of HPUX Operating system.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Adequate skills in project management, communication, analysis, and presentation.
- Mission Critical and ITIL certifications desired.
Responsibilities :
Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas / customer groups.Integrate technical knowledge and business understanding to create solutions for customer.Mentor / consult with team members, other organizations, customers, and vendors on complex issues.Resolve technical and some business incidents independently.Mentor / assist less-experienced team members on complex incidents.Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.Act as trusted advisor in the consultant role for customer and company sales teams.Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.Provide suggestions for operational efficiencies.Lead Customer Expectation management as part of escalation process.Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.Education and Experience Required :
Bachelor's degree preferred or associate degree holder (technical field) with 5- 8years working experience in related fields desired.
This role involves rotational shifts and candidate should be willing to work based out of Client location.