Customer Service - Night Shift

Company Description

Chinmay Finlease Limited is a trusted Non-Banking Finance Company (NBFC) registered with the Reserve Bank of India, operating since 1996. The company primarily focuses on providing short-term unsecured personal loans tailored for young salaried professionals. Through its advanced platform, Lenditt, Chinmay has established itself as a leader in quick and reliable loan services. With a commitment to innovation, Chinmay Finlease is driving user-centric financial solutions across India.

Role Description

This is a full-time on-site role for a Customer Service Associate at Chinmay Finlease Limited, located in Ahmedabad. The role involves managing incoming customer queries and providing accurate, timely assistance to ensure satisfaction. Responsibilities include resolving customer concerns, maintaining professionalism in phone communications, and ensuring a positive overall customer experience.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience
• Proficiency in Customer Satisfaction handling and Phone Etiquette
• Exceptional communication and interpersonal skills
• Ability to work in night shifts and handle queries with patience and efficiency
• Previous experience in customer service is preferred but not mandatory
• High school diploma or equivalent; additional certifications in customer service are a plus

Skills Required

Customer Support, Customer Experience, Customer Service, phone etiquette, Customer Satisfaction