Motadata - Solution / Presales Engineer - ITSM / Network Domain

About Motadata :

Motadata is a leading IT monitoring and management solutions provider, helping global enterprises transform how they manage IT operations. Our portfolio includes enterprise-grade ITSM, Networking, and AI-powered products designed to drive operational efficiency and innovation.

Role Overview :

We are seeking a dynamic Solution Engineer / Presales Engineer with strong analytical and problem-solving abilities, a solid understanding of ITSM and networking workflows, and an interest in AI-driven enterprise solutions. This role involves close collaboration with Product Managers, Engineers, and AI Researchers to deliver innovative solutions through research, requirements gathering, solution design, and rapid prototyping.

This is an excellent opportunity for professionals aspiring to grow into Product Management or Solution Engineering leadership roles while gaining exposure to next-generation, AI-powered IT operations solutions.

Key Responsibilities :

1. Product Research & Analysis :

• Analyze product usage, customer feedback, and market trends to identify opportunities and improvements.
• Research competitors, emerging technologies, and AI / automation trends in ITSM and IT Ops.
• Translate research insights into actionable feature recommendations and business cases.

2. Requirements Gathering & Documentation :

3. AI-Powered Development & Plugin Engineering :

4. Data-Driven Decision Making :

5. Collaboration & Agile Practices :

Qualifications : Required :

Preferred / Nice to Have :

(ref : hirist.tech)