Manager - People & Culture

Requirements

Helpshift, a Keywords Technology, is a comprehensive end-to-end customer support and engagement platform that seamlessly operates across digital platforms, including mobile, web, PC, console, and XR experiences.  Engineered with an AI-first approach, Helpshift improves customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing.

In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. With over 13000+ people and 70+ studios located in Asia, Australia, the Americas and Europe, Keywords Studios provides integrated art creation, marketing services, game development, testing, localization, audio and player support services across more than 50 languages and 16 games platforms. Since joining Keywords Studios, Helpshift offers customers with a complete bespoke end-to-end consumer engagement experience including customer support, trust & safety moderation, community management, and VIP Engagement & Growth.

Job Summary

The Manager – People & Culture will be responsible for leading and managing the People & Culture (HR) function in Helpshift. The role involves overseeing the talent attraction, retention and development strategy, business partnering and day-to-day stakeholder management in the studio. The role shall have hands-on ownership of HR operations, employee engagement, internal communication, grievance redressal, compliance, and implementation of company-wide HR policies. As the studio lead for HR, the incumbent will ensure seamless HR delivery while fostering a positive and inclusive studio culture. This is a managerial role that requires strong operational execution and people management skills.

Key Responsibilities

Strategic Support and Business Partnership

• Work with P&C Country Manager and partner with the leadership team in designing, implementing and enhancing people programs aimed to attract and retain top talents for the business
• Collaborate with Talent Acquisition team to ensure that employer branding, talent sourcing and talent acquisition strategy supports business growth
• Oversee the performance management process and create learning pathways to develop future-ready skills and drive business excellence
• Design and review reward programs to engage talents and motivate performance
• Provide guidance on organizational designs / structures and critical people issues to drive operational efficiency, business performance and ensure labor regulatory compliance

HR Operations & Compliance

Employee Engagement & Experience

Internal Communication & Culture

Employee Relations & Grievance Handling

Reporting & Analytics

Team Management & Collaboration

Qualifications & Skills

Role Information : IN

Studio :  Keywords Studios (Helpshift)

Location : Asia Pacific

Area of Work : People & Culture

Service : Engage

Employment Type : Full Time

Working Pattern : In Office

Benefits

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .