Customer Support & Admin Specialist

Job Title : Customer Support & Admin Specialist

Location : Remote (India-based preferred)

Hours : Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm

Company : PropertyLoop.co.uk

Salary : Competitive | Based on Experience

About the Role

We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.

This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.

Key Responsibilities

Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism

Manage tenancy and sales progress : contracts, payments, documentation, and compliance checks

Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care

Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding

Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs

Who We’re Looking For

Fluent in English (spoken and written) with impeccable grammar and tone

Highly organised, proactive, and capable of handling a heavy admin workload

Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator

Tech-savvy — fast typing and confident navigating digital tools and CRMs

Strong grasp of contracts, legal terms, or property workflows (a big plus)

Remote setup ready : fast internet, noise-free space, webcam, and noise-cancelling headset

What You’ll Get

Full training and daily support

Opportunity to grow within a fast-scaling UK tech company

Work with a sharp, mission-driven team

Real ownership and career progression

This Role Is Not For You If :

You struggle with admin-heavy roles or multi-tasking

You’re looking for a relaxed, low-volume support job

You cannot commit to UK hours or weekend shifts