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BPO Supervisor
NTT DATA ServicesGurugram, Haryana, India9 hours ago
Job descriptionOversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification. Supervise real-time analysis of conversations with applicants to assess potential fraud risk. Ensure documentation and approval requirements are based on analysis of credit policies. Administer and control credit terms and limits. Perform credit limit reviews, reinstatements, and account maintenance. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer’s requirements and ability. Communicate directly with applicants, adhering to brand standards. Liaise effectively with other areas impacting the Credit Department. Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. Maintain / exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Ensure high levels of accuracy in report maintenance and tracking. Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons / Foreign Persons (PEP / PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML / AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Ensure all activities are conducted in compliance with relevant AML / AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Bachelor's degree in Finance, Business Administration, or a related field preferred. Minimum of 5 years of experience in credit and AML operations or related fields. Previous supervisory experience in the financial sector is an asset. Fluent in English; proficiency in French is an asset. Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner. Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations. Ability to communicate tactfully with various levels of business management in a professional manner. Strong organizational and time management skills with the ability to prioritize and manage a heavy workload. Demonstrated ability to implement change efforts. Highly motivated with the ability to work independently in a fast-paced team environment. Knowledge of PCs and strong keyboarding skills. Proficiency in MS Word, Excel, and Outlook is an asset. TSYS / ADM system knowledge is an asset. Flexibility and willingness to work overtime as required. This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
"Position Title : Supervisor, Credit and AML / ATF Analysts
Status : Full Time – Work from Office
Hours : Monday – Friday, 9 : 00am - 8 : 00pm EST
Rate of Pay : Competitive salary based on experience and qualifications
Key Responsibilities :
Team Management :
- Supervise and lead a team of Credit Analysts and AML / ATF Analysts.
- Provide guidance, training, and support to team members to ensure high performance and professional development.
- Conduct regular team meetings to review performance, address issues, and communicate updates.
Fraud and Credit Risk Review :
Credit Management :
Customer Interaction :
Compliance and Reporting :
Alert Review and Investigation :
Data Analysis and Reporting :
Compliance and Risk Management :
Qualifications and Requirements :
Educational Background :
Experience :
Skills and Competencies :
Additional Information :
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Supervisor • Gurugram, Haryana, India
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