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BPO Supervisor

BPO Supervisor

NTTGurugram, Haryana, India
10 hours ago
Job description

JOB DESCRIPTION

Position Title : Supervisor / Team Lead, Financial Transactions and Reconciliation

Status : Full Time – Work from Office

Hours : Monday – Friday, 9 : 00am - 5 : 00pm EST

Rate of Pay : Competitive salary based on experience and qualifications

Key Responsibilities :

Team Management :

  • Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts.
  • Provide guidance, training, and support to team members to ensure high performance and professional development.
  • Conduct regular team meetings to review performance, address issues, and communicate updates.

Variance Monitoring and Resolution :

  • Oversee the identification, monitoring, and tracking of variances to ensure timely resolution.
  • Ensure all reconciliations are supported with detailed documentation on a daily basis.

    • Reconciliation and Reporting :

  • Supervise the preparation of bank and account reconciliations.
  • Ensure the accuracy and completeness of general ledger maintenance.
  • Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported.
  • Ensure timely transfer of funds and maintenance of ongoing reconciliations.
  • Ensure reporting to clients is completed within SLA requirements.

    • Financial Transaction Management :

  • Oversee the application of postings and reversals of financial transactions.
  • Ensure thorough analysis and decision-making based on financial information.
  • Supervise investigation activities related to payments and adjustments.
  • Manage correspondence related to financial transactions.

    • Additional Duties :

  • Support convenience cheque processing.
  • Perform other related duties as assigned by senior management.

    • Qualifications and Requirements :

    Educational Background :

  • Post-secondary education in accounting or finance preferred.

    • Experience :

  • Minimum of 5 years of accounting experience in a banking environment or accounts receivable position.
  • Previous supervisory experience in the financial sector is an asset.
  • Fluent in English; proficiency in French is an asset.

    • Skills and Competencies :

  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel and all Microsoft Suite Applications.
  • Demonstrated ability to work within time constraints and manage multiple priorities.
  • Excellent communication and interpersonal skills.
  • Highly motivated with the ability to work independently and as part of a team.
  • Demonstrated ability to implement change efforts and drive continuous improvement.
  • Willingness to pursue continuous learning and self-development.

    • Additional Information :

  • This role requires adherence to established departmental escalation procedures and quality standards defined by the client.
  • The position offers opportunities for professional growth and development within the Credit Card Operations department.
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