Customer Experience Executive

Job Position : Customer Experience Executive

Exp : 1-3 yrs

Location : Udyog Vihar, Gurgaon

Who we are :

FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet , a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today.

Roles & Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
• Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
• Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
• Problem-Solving : Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

Requirements – Skills, Abilities, and Knowledge

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Skills Required

Shopify