Service Now Developer

Service Now Developer - CREQ Description

• Implement IT SNOW ITSM development & Integration plans and processes to meet business requirements for new and revised SNOW ITSM (GSConnect) system and programs.
• Support project management by preparing progress reports and status of key milestones for SNOW ITSM (GSConnect) development & integration projects.
• Prepare code or modify SNOW ITSM (GSConnect) components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies.
• Conduct code reviews, identify potential issues and provide feedback for appropriate revisions.
• Plan and implement steps to create interfaces between major systems.
• Perform maintenance and problem resolution on single or multiple applications or interfaces.
• Identify opportunities for improving SNOW ITSM (GSConnect) functionality and performance issues by working with customers and architecture resources.
• Coordinate, design and maintain a test environment, including data customization ( aging, creation, manipulation, extraction, etc.)
• Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment.
• Develop test deliverables in line with pre-defined areas of quality control ( test planning, test preparation, test execution, defect management and test reporting), including building definitions, specification / requirement decomposition, and requirement matrices
• Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks.
• Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections.
• Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW ITSM (GSConnect) development & integration focusing on increasing effectiveness and efficiency.
• Provide support on issues and problems from less experienced / new team members, provide direction and guidance as needed.
• Identify the scope for automations to improve Performance / Productivity of instance / Support Team.

Primary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills Scripting Years of Experience 8 Travel No