Training and Quality Assistant Manager - Back Office

Company Description

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs over 3,119 employees at facilities in the United States, Mexico, and India. Our Fortune 500 and enterprise clients trust us to represent their brands, delivering exceptional customer service through a variety of channels, from SMS text to video chat. We serve diverse industries, including BFSI, healthcare, transportation, and consumer electronics, focusing on outstanding customer care and continuous process improvement. Visit us at to learn more.

Role Description

This is a full-time on-site role located in Chennai for a Training and Quality Assistant Manager - Back Office. The role involves overseeing quality control processes, ensuring compliance with quality management standards, and managing documentation. The assistant manager will also conduct analytical assessments and implement quality assurance measures to uphold service excellence. Regular liaising with team members to ensure training and quality goals are met is a key component of this position.

Qualifications

Skills in Quality Control, Quality Management, and Quality Assurance

Proficiency in Analytical Skills and Document Management

Strong leadership and team collaboration skills

Excellent communication and interpersonal skills

Experience in back office operations and BPO industry is a plus

Client handling experience

Must have knowledge of quality concepts

Willing to work in rotational shifts

Certification in Six Sigma (Yellow / Green belt) preferred

Experience in lean concepts is required

Bachelor's degree in Business Administration, Management, or relevant field