Support Analyst - Bid and project tools

Req ID : 490479

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Support Analyst – Bid and Project Tools in Bangalore we're looking for

Your future role

Take on a new challenge and apply your technical support and process expertise in a cutting-edge field. You'll work alongside collaborative and proactive teammates.

You'll be at the heart of supporting Alstom's ambitious PM2020 transformation program, which is redefining Bids & Projects management to make the company more fluid, agile, and project results-oriented. Day-to-day, you'll work closely with teams across the business (e.g., tool users, cross-functional teams, and central teams), diagnose and troubleshoot technical issues, and much more.

You'll specifically take care of addressing user inquiries and documenting resolutions, but also conduct training sessions to enhance user experience.

We'll look to you for :

• Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests
• Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions
• Documenting and tracking customer interactions in our support system
• Collaborating with cross-functional teams to escalate and resolve advanced issues
• Conducting training sessions and workshops to improve users' understanding of tools
• Continuously enhancing technical knowledge and staying updated on tool features and industry trends

All About You

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role :

Things you'll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also :

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Skills Required

Servicenow, Jira, System Administration, Remedy