PIM Support Analyst

Kenvue Is Currently Recruiting For a

PIM Support Analyst

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Sr Manager Mktg Operations Technology

Location :

Asia Pacific, India, Karnataka, Bangalore

Work Location : Hybrid

Job Description

What you will do

Kenvue is recruiting for a PIM Support Analyst. We have an exciting opportunity for a highly skilled Product Information Management (Salsify) Support analyst for Global PIM that will work at the intersection of business strategy, human-centered design, and emerging technology product delivery. The ideal candidate will have a strong background and experience with support. This role is responsible for analyzing business requirements, developing solutions, testing and validating solutions, creating documentation and training materials, and managing stakeholders to ensure that their needs are met.

Major Duties & Responsibilities

• User Support : Handle support requests from end users across all global environments of the Salsify platform, ensuring timely and effective resolution.
• Intake Management : Monitor and manage intake requests through PowerBI and other tools, ensuring all requests are logged accurately and prioritized according to business needs.
• Communication Liaison : Act as the primary contact between end users and the Salsify configuration team, facilitating clear communication to ensure understanding of user issues and enhancement requests.
• SLA Monitoring : Track and report on support SLAs, ensuring that all support requests are addressed within the agreed timelines.
• Issue Resolution : Investigate and troubleshoot user-reported issues, providing solutions or escalating to the configuration team as necessary.
• Enhancement Requests : Gather feedback from end users regarding potential enhancements to the Salsify platform and prepare detailed requests for the configuration team to consider.
• Documentation : Maintain comprehensive documentation related to support requests, resolutions, and enhancement requests to improve knowledge sharing and training.
• Training and Support Materials : Assist in the creation and distribution of user guides, FAQs, and training materials to empower end users and improve their experience on the Salsify platform.
• Continuous Improvement : Collaborate with the configuration team and other stakeholders to identify opportunities for process improvements in support operations.
• Testing and Validation : Responsible for validating the solutions based on support requests. This includes working with the testing team to test plans and ensure that the solutions are implemented correctly and meet the needs of the stakeholder following standard acceptance criteria sign-off. Collaborate with the integration team to monitor and troubleshoot data mapping process to ensure data integrity and accuracy.

Qualifications

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Skills Required

Powerbi