Victrix Systems & Labs - Business Analyst - ServiceNow CSDM

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM / ITOM processes, data modeling, and CMDB governance.

The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management.

You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions.

Key Responsibilities :

• Act as the SME for ServiceNow CSDM and CMDB initiatives.
• Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures.
• Drive implementation of CSDM 4.0 or later across ServiceNow modules (ITSM, ITOM, APM, SAM, etc.
• Develop and maintain documentation including data dictionaries, process flows, and mapping documents.
• Identify gaps in existing CMDB structure and lead remediation initiatives.
• Define and enforce CMDB governance policies and data quality metrics.
• Facilitate workshops and working sessions with stakeholders to align IT services with business capabilities.
• Support audits and compliance by ensuring CSDM standards are met and maintained.
• Work closely with technical teams (ServiceNow developers, architects) to ensure solutions align with business needs.
• Generate reports and dashboards for KPIs related to CMDB health and CSDM maturity.

Required Skills & Qualifications :

Nice To Have :

Education :

Skills : servicenow,csdm,cmdb.

(ref : hirist.tech)